These Terms of Use and Purchase Conditions (hereinafter "Conditions") establish the terms governing the use of this website (www.carretejoyeros.es) and the purchase of products on it.
1. INTRODUCTION
We inform you that Carrete Joyeros, S.L. is the company in charge of centralizing the marketing of the products of www.carretejoyeros.es. Thus, these Terms of Use and Purchase Conditions are applicable to the relationship between Carrete Joyeros and you (hereinafter, the "Client"), in relation to all those transactions that you carry out on the website www.carretejoyeros.es (hereinafter, "On-line Store").
Carrete Joyeros, S.L., is a commercial entity of Spanish nationality, residing at Carrer Sant Frederic 41, Tda. 2 CP 08028 Barcelona (Spain), and CIF: B-61490140.
2. DATA AND CUSTOMER COMMITMENT
The information or personal data that the Client provides us will be treated in accordance with the provisions of Carrete Joyeros General Privacy Policy, as well as in the specific privacy policies of each web form.
By using this website, the Client consents to the processing of their data and states that they are true and correspond to reality. Therefore, the Client agrees to:
1. Make use of this website only to make legally valid queries or requests;
2. Do not make any false or fraudulent order. In the event of indications of falsehood or fraud, Carrete Joyeros is authorized to cancel the order and inform the relevant authorities. Also, Carrete Joyeros does not assume any type of responsibility for the damages and / or expenses that may derive from it.
3. Provide Carrete Joyeros with your email address, postal address and / or other contact information truthfully and accurately. Likewise, the Client consents that Carrete Joyeros can make use of said information to contact him, if necessary.
4. Not to make an improper use of this web page by means of the intentional introduction of viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging program or material. The Client will not try to have unauthorized access to this web page, to the server where said page is hosted or to any server, computer or database related to our web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations.
The Client declares to be over 18 (eighteen) years of age and have the legal capacity to enter into contracts.In this sense, Carrete Joyeros may verify, through the means it deems appropriate, compliance with the aforementioned requirement.
3. AVAILABILITY OF THE SERVICE AND PRODUCTS CARRETE JOYEROS
The products offered on this website are only available for the territory of the Iberian Peninsula and the Balearic Islands (excluding Ceuta and Melilla, as well as PO boxes). In case the Client requests its shipment outside the referred territory, Carrete Joyeros reserves the right not to accept and / or cancel the order.
All orders for Carrete Joyeros products are subject to their availability. In case of difficulties in the supply or in case of lack of stock, Carrete Joyeros will inform you by email and reimburse the Client for any amount that may have been paid.
4. ORDERS
How orders are placed?
To place an order, the Client must follow the online purchase procedure and click on the "CONFIRM ORDER" button. Subsequently, the Customer will receive an email acknowledging receipt of their order ("Order Confirmation") within 24 hours of it. The Customer will also be informed, by email, that the order is being shipped ("Shipping Confirmation"). Also, the Customer can check the status of his order in "My Account" or by calling Customer Service.
In the event that the Client has made an error in sending their data, they may modify them in the "My Account" Section; Such data will be applicable for future purchases. In the event that the error refers to the current order, the Client must contact the Customer Service Department.
How is shipping and delivery performed?
At the time the Customer makes the payment, Carrete Joyeros will ask him to choose the shipping method in order to carry out the delivery of his order. The shipping costs will vary depending on the chosen shipping method, being automatically calculated during the payment process, and before finalizing the order.
Those orders and payment confirmations received after 12:00 noon (local time), will be processed the next business day.
* Due to the high volume of orders during campaign periods, delivery times may be delayed.
In the event that there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances occur, Carrete Joyeros informs you that the delivery times may be subject to variations.If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of proceeding with the purchase, establishing a new delivery date, or the possibility of canceling the order with a full refund of the price. paid out.
For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which the Client, or a third party indicated by it, acquires material possession of the products, which It will be accredited by signing the receipt of the order at the agreed delivery address.
In case of impossibility at the time of order delivery, it will be the user who will agree with the transport company on the new delivery.
Is it possible to consult the order status and the order history?
If the Client has his own account at www.carretejoyeros.es, he can track his orders by visiting "My Account" and clicking on "See my orders". There, the Client will be able to see the history of their orders, as well as their status.
In the event that the Client is not registered and does not have the “My Account” space, he can directly contact Carrete Joyeros Customer Service to inform him of the status of his order.
Can Carrete Joyeros cancel an order?
Carrete Joyeros reserves the right to cancel any order (even if previously accepted), not being responsible for any damage and / or expense, in the following cases:
1. When an involuntary error has occurred in the online store; for example, a payment or stock error;
2. When there are reasons to believe that the Client is a minor or that the credit card to be used does not comply with the requirements described in these Conditions;
3. When the payment information provided by the Client is incorrect or not verifiable.
4. When the shipping address provided by the Customer is from outside the territory, or the order cannot be delivered to the address provided by the Customer.
In the event of any of these cases being identified, Carrete Joyeros will duly notify you via email, in order to solve the problem before taking any action.
5.PRODUCT NON-CONFORMITY
Once the order is received, it is recommended that the Customer check the status of the order and, in case of identifying any defect or nonconformity, he may choose to (1) return the product, and Carrete Joyeros return the corresponding purchase price, thus like all the shipping costs you may have paid, or (2) replace the product with a new one in good condition, without additional charges.
6. EXCHANGE AND / OR RETURN POLICY
1. Exchanges and returns
If for any reason the Client is not satisfied with the product purchased at www.carretejoyeros.es, he has 15 (fifteen) calendar days from the delivery date to return it.
Carrete Joyeros will reimburse the full amount of the price of the product using the same means of payment used by the Client for the initial transaction. The refund will be made within 14 calendar days of receipt of the merchandise at Carrete Joyeros warehouses. Shipping and return costs will not be reimbursed, if applicable. The shipping costs will only be returned in the event that Carrete Joyeros has delivered a different product by mistake, or with a defect.
The methods that Carrete Joyeros establishes for the returns of its products are:
. Returns through our Carrete Joyeros stores:
The Customer may return their purchase online at the nearest Carrete Joyeros store. The items to be returned must be delivered with their corresponding invoice and the certificate of authenticity.
2. Right of withdrawal
The Client has the right to withdraw from this contract within 14 (fourteen) calendar days without the need for any justification. However, the client will not have the right to withdraw if the product is a personalized product at the request of the same.
In order to exercise the right of withdrawal, the Client must notify Carrete Joyeros of the decision to withdraw from the contract, through an unequivocal statement and by the following means:
Email: info@carretejoyeros.es
D./Dª _________________________, domiciled in _________________by I hereby inform you that I withdraw from our contract of sale of the following good (s) (Reference number corresponding to each item purchased) ________________________ with order number ____________________ requested on date _____________________ and received on date ____________________.Date:
The Client can use the form indicated in the previous section and send it to the following email: (hidden)
Consequences of withdrawal
In case of withdrawal Carrete Joyeros will return to the Customer all payments received after the purchase, including shipping costs (with the exception of additional costs resulting from the Customer's choice of a different delivery method than the least expensive method of ordinary delivery that we offer), without any undue delay and, in any case, no later than within 14 calendar days, starting from the date on which you inform us of the decision to withdraw from this contract.
Carrete Joyeros will proceed to make said refund using the same payment method used by the Client for the initial transaction.
Carrete Joyeros may withhold the refund until the products have been received, or until proof of their return has been presented.
The Client must return or deliver the goods directly without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract.
Returns must be sent to the following address:
Carrete Joyeros
C / Sant Frederic 41, Tda 2
08028 Barcelona
Said return will be made under the responsibility and charge of the buyer, attaching the purchase ticket and the corresponding certificate of authenticity. The piece must be in perfect condition and in its original packaging.
7. BUY AS A GUEST
The Carrete Joyeros website also allows purchases through the purchase functionality as a guest. In this purchase modality, the Client will only be asked for the essential data to process their order.
Once the purchase process is completed, the Client will be offered the possibility of registering as a user or continuing as an unregistered user.
8. PRICES AND TAXES
The prices of the products that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but will not affect orders that have already been accepted.
All product prices, shipping costs and other services include VAT. Shipping costs are added per order. Carrete Joyeros will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.The Client expressly authorizes Carrete Joyeros to issue the invoice in electronic form, although he may indicate to us at any time his willingness to receive an invoice in paper form, in which case, we will issue and send the invoice in said format.
9. MEANS OF PAYMENT
The means of payment accepted by Carrete Joyeros are detailed below:
• MasterCard
• VISA
• American Express
• PayPal
If you try to pay by any other means, Carrete Joyeros is not responsible for the loss of payment or any other damage caused by the Customer's action.
Payment is only accepted in Euros.
When the Client clicks on “AUTHORIZE PAYMENT”, he confirms that the credit card is his or its legitimate holder. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, Carrete Joyeros will not be responsible for any delay or failure to deliver and may not formalize any contract with the Client.
authorized, a certificate of authenticity is issued, which certifies the legitimacy of the product, and its validity with respect to any imperfection in production.
All Carrete Joyeros products have the noble metal seal: 18 kt Gold (750/000) and Sterling Silver (925/000).
10. CUSTOMER SERVICE
For any claim or query you can contact Carrete Joyeros through the section of the website or through the following means of communication:
Telephone and whatsapp: 934 403 173
Email: (hidden)
11. RESPONSIBILITIES OF THE COMPANY
Carrete Joyeros guarantees the quality of the service contracted through the Online Store.
All the rights that the laws in force attribute to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may lead to the return of the products or the cancellation of the services purchased by the Client.
12. GUARANTEES
Carrete Joyeros will respond to the Client for any lack of conformity that the deliveries manifest, within a period of two years, as established by current regulations. The guarantee relative to those damages caused by the use or by an inadequate use is excluded, as well as in general all those excluded by the current legislation.
13. LIABILITY AND DISCLAIMER OF LIABILITY
Unless expressly provided otherwise in these Conditions, the responsibility of Carrete Joyeros in relation to any product urchased on the website will be strictly limited to the purchase price of said product.
All descriptions, photographs of products, information and materials that appear on this website are provided "as true body" and without express or implicit guarantees about them except those legally established. Some products may appear slightly larger or smaller than their actual size, due to the display configuration and photographic technique. Other items may be represented in a size larger than their actual size, in order to clearly show the details; or less than its actual size, in order to show the complete article. In this sense, if the Client contracts as a consumer and user, Carrete Joyeros is obliged to deliver items that are in accordance with the contract, responding to the Client for any lack of conformity that exists at the time of product delivery. Likewise, the color tones in the photographs of the products of the online store may be altered by the resolution of your monitor, and may differ from the real ones.
The products we sell may have some variations due to the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in colors, sizes, textures, among others, will not be considered defects or defects.Carrete Joyeros will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or damaging program or material that may affect the Client's computer, computer equipment, data or materials as a result of the use of this web page or downloading content from it or, where appropriate, to which it redirects.
14. FORCE MAJEURE
Carrete Joyeros will not be responsible for any failure or delay in fulfilling any of the obligations assumed, when it is due to events that are beyond reasonable control ("Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the "Cause of Force Majeure" continues, and Carrete Joyeros will have an extension of the term to fulfill said obligations for a period of time equal to the duration of the "Cause of Force Majeure" . Carrete Joyeros will use all reasonable means to end the "Cause of Force Majeure", or to find a solution that enables it to fulfill its obligations despite the "Cause of Force Majeure".
15. PREVENTION OF MONEY LAUNDERING AND FINANCING OF TERRORISM
Carrete Joyeros, due to its professional marketing activity for jewelery, stones or precious metals, is bound by Law 10/2010 of April 28, on the prevention of money laundering and the financing of terrorism.
This means that, among other obligations that are applicable to said condition, Carrete Joyeros must identify and keep a copy of the reliable identity document (DNI, Passport, etc.) of any client who makes a purchase equal to or greater than € 1,000 in products of jewelry. This is due to the provisions of current regulations on the matter.Thus, the Client is aware of this legal obligation and agrees to send, at the request of Carrete Joyeros, a copy of the authentic identity document to comply with it within a maximum period of ONE MONTH from the completion of the purchase.
16. WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications sent by Carrete Joyeros be in writing. The Client, with the use of this web page, consents that most of said communications with Carrete Joyeros are electronic.
Thus, Carrete Joyeros will contact the Client by email or by posting notices on the website itself. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges compliance with the legal requirement of being in writing.
17. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract is binding both for the Client and for Carrete Joyeros, as well as for their respective successors, assigns and successors in title. The Client may not transmit, assign, encumber or, in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of Carrete Joyeros.
We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term, without the rights of the Client being affected in any way.
18. DISCLAIMER
The lack of requirement on the part of Carrete Joyeros about the strict fulfillment of any of the obligations assumed by the Client, by virtue of a contract or these Conditions, or the lack of exercise by Carrete Joyeros of the rights or actions that they may correspond to him, by virtue of said contract or the Conditions, will not suppose any resignation or limitation in relation to said rights or actions, nor will he exonerate the Client from fulfilling such obligations.
No waiver by Carrete Joyeros of a specific right or action shall imply a waiver of other rights or actions derived from a contract or from the Conditions.
No waiver by Carrete Joyeros to any of these Conditions or to the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver, and it is formalized and communicated to the Client in writing in accordance with the provisions above.
19. COMPLETE AGREEMENT AND PARTIAL NULLITY
These Conditions, and any document to which express reference is made therein, constitutes the entire existing agreement between the Client and Carrete Joyeros, in relation to the object thereof. Likewise, they replace any other pact, agreement or previous promise agreed between the Client and Carrete Joyeros verbally or in writing.
The Client and Carrete Joyeros acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before the same, except as stated expressly mentioned in these Conditions.Neither the Client nor Carrete Joyeros have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement had been made fraudulently) and the only action of that the other party will have will be for breach of contract, in accordance with the provisions of these Conditions.
If any of these Conditions or any provision of a contract is declared null and void by a firm resolution issued by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
20. MODIFICATION OF CONDITIONS
Carrete Joyeros reserves the right to review and modify these Conditions at any time.
The Client will be subject to the policies and Conditions in force at the time he uses this website or places each order.
21. LANGUAGE, APPLICABLE LEGISLATION AND JURISDICTION
The language in which the contract between Carrete Joyeros and the Client will be perfected is Spanish or, where appropriate, Catalan.
The use of the Carrete Joyeros website and the contracts for the purchase of products through said website will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or to said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of the Customer's domicile.